Welcome to Hugz Fun Rewardz

Giving back to our customers

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Claim your rewards

Visit any Bheerhugz Cafe to redeem your points.

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Accumulate more reward points

Use your card multiple times and accumulate points

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Still Confused?

Do you want to know where you can redeem your points? Click the button to find out more

BHEERHUGZ Fun Rewardz Loyalty Program

Earn Points from your purchases, redeem the points to get great rewards

How to Join

Just walk into any of our outlets in Ikeja, Surulere and Apapa, request for the enrolment form from any of our representatives in the lounge, fill the form and hand it back to them. You get instantly enrolled on the program and your membership card is handed to you. Also You instantly get an email with your login details, membership number and PIN to your loyalty account, plus a link with which you can download our easy to use mobile app.

How to Accumulate Points

Points can be accumulated whenever you make payments for food drinks and services purchased at any of our outlets. Simple inform the Bheerhugz cafe representative that you would like to accumulate your loyalty points after you must have been handed your payment receipt. The staff in charge will request for your loyalty card and loyalty membership number and also the payment receipt. These information are then inputted on the loyalty platform with the amount paId, and the equivalent points to the payment made is then stored on the loyalty account. A confirmation email is immediately sent to the customer, with details of the transaction clearly stated.

How to redeem points

Points accumulated over a period of time can be redeemed at any our locations, provided that your points balance has reached 5000 loyalty points from the first day of accumulation. Walk into our outlet, go through the menu, and decide on the meal or drink you would like to purchase. Also take note of the points equivalent of the price in naira. Make your choice and inform the Bheerhugz staff of you intention to redeem your loyalty points. Your meal and drinks will be prepared for you, and your loyalty points deducted. An email with the details of the transaction would be sent your registered email address, while a notification is sent to your mobile app.


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About BHEERHUGZ Fun Rewardz Loyalty Program

The Bheerhugz Fun rewardz loyalty program was designed to reward all our loyal customers who have been with us over the years. Presently in its 3rd year, we have kept improving on the benefits on offer, and have continuously made it better every year. We have added a new tier which is called the IVORY tier in addition to the GOLD and the top tier which is the PLATINUM tier. Benefits of being a Hugz fun rewardz loyalty member and card holder are numerous. They include;

  • Exclusive access to the lounge
  • Exclusive access to shows and events
  • Access to a family card. This guarantees your family members access to 3rd party benefits from our merchant partners across Lagos
  • Special invites to our end of year events where you stand a chance to win exciting prizes and gifts


More Questions?


Frequently Asked Questions

What is Hugz Fun Rewardz?
Hugz Fun Rewardz is a customer loyalty program brought to you by Bheerhugz Cafe. Bheerhugz Cafe issues all its customers who enroll on the program with loyalty points anytime they make purchases at any of the cafes. These points can be used in exchange for meals and drinks at any of the cafes when they accumulate up to 5000 points and above.
How can I enrol?
To enrol, simply request for our loyalty membership form at any of our outlets
Does it cost anything to become a member of Hugz Fun Rewardz?
Yes, Enrolment is for a token of #1,000
How do I earn points?
You earn loyalty points every time you make purchases at any of our outlets, please insist that your transaction for the day is added to your loyalty account.
When do I receive a membership card?
Your loyalty membership card will be given to you instantly upon enrolment once you have provided us with the required credentials
How can I access my Hugz Fun Rewardz account?
On enrolment, you'd receive your login details and instructions on how to download the mobile app and login to our loyalty website.
What are the various tier levels and how do I know if I qualify for the next membership level?
We currently have 3 levels of loyalty membership: Ivory, Gold and Platinum. For each of the levels you earn differently and you'd be upgraded automatically once you reach the threshold of 15,000 for an upgrade to Gold and 50,000 loyalty points to upgrade to Platinum.
I have a question about my account, who do I contact?
For all enquiries, please email us at: hugzfunrewardz@bheerhugz.com or customercare@bheerhugz.com and we'd respond within 24 hours.
Where and how do I redeem my Hugz Fun Rewardz points?
To exchange your loyalty points for drinks and meals from Bheerhugz cafe, kindly speak with waiters or the cafe managers to redeem instantly
How do I know when my loyalty points will be expiring?
Your loyalty points will expire after 180 days from the day it was accumulated
Is the membership card transferable?
No, your membership number is unique and is tied to you so it cannot be transferred. You can however add friends and family to your membership so you all share your earned points.
How long does my membership last?
Your Bheerhugz Loyalty Membership does not expire
I lost my loyalty card, how do I get a new one?
Please walk into any of our branches and ask for the cafe manager. Do provide all the necessary information and a new card will be issued to you for a token fee. You can also send an email to hugzfunrewardz@bheerhugz.com or customercare@bheerhugz.com, and you would get a response within 24 hours
Can I redeem my 1500 joining bonus instantly?
Your joining bonus cannot be used instantly. Loyalty points become eligible for usage when it reaches 5000 points.
Does my joining bonus Expire?
Yes, it does. Your 1500 joining bonus expires after 180 days of non-usage.
When can I start making use of my points to redeem items?
Your points become eligible for redemption once you have accumulated a total of 5000 points
Can I redeem my points before coming to the cafe?
Yes, you can. Other channels you can utilize includes; the loyalty website and the Hugz Rewardz mobile app. Login to any of the channels using your registered credentials, select the items of your choice from the redemption catalogue and confirm the location. A redemption Voucher would be sent to your registered email address. Kindly present this voucher at the location of your choice for verification, and your items will be handed to you.


  • Address: Ikeja; upper floor, Ikeja city mall
    Surulere; Leisure mall Surulere
    Apapa; upper terrace, Apapa Shopping Mall
  • Email: customercare@bheerhugz.com.ng
  • Website: www.bheerhugz.com
  • Phone: +234 704 683 5184

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